Customer Service

Danel – call center

Welcome to Danel Financial Solution's call center

Below is an explanation of the different possibilities offered by the system:

Opening a service call

This screen allows users to open new service calls. New service calls are received by Danel's service division and handled quickly.

List of open calls

A list of open service calls processed by Danel's representatives. Service calls from this list cannot be updated; the purpose of the list is to present a picture of all open calls in the system for a given client.

List of service calls

By selecting a specific period, the list presents all the calls that were opened for a given client. Open calls can be updated by clicking on the "update" link in the service call window.

List of closed service calls

a list of the closed calls processed by Danel's representatives for a given client. The purpose of the list is to present a picture of all closed calls in the system for said client.

Danel’s customer service is available to its clients
on Sunday – Thursday 09:00 – 18:00
on Tel: 972-9-9544015

Remote access

In order to assist clients, Danel offers clients a “remote access” option.

In order to enable Danel’s service division to remotely access and control computers, clients should download the TeamViewer software.

 

 

Click here to download TeamViewer – please follow the instructions on the screen to install the software safely.

Contact Us

Send us an email

Do you have any questions? Would you like to obtain additional information on our services? Enter your details here and our experts will get back to you.

[wpforms id="185"]