Customer Service

Danel – call center

Welcome to Danel Financial Solution's call center

Below is an explanation of the different possibilities offered by the system:

Opening a service call

This screen allows users to open new service calls. New service calls are received by Danel's service division and handled quickly.

List of open calls

A list of open service calls processed by Danel's representatives. Service calls from this list cannot be updated; the purpose of the list is to present a picture of all open calls in the system for a given client.

List of service calls

By selecting a specific period, the list presents all the calls that were opened for a given client. Open calls can be updated by clicking on the "update" link in the service call window.

List of closed service calls

a list of the closed calls processed by Danel's representatives for a given client. The purpose of the list is to present a picture of all closed calls in the system for said client.

Danel’s customer service is available to its clients
on Sunday – Thursday 09:00 – 18:00
on Tel: 972-9-9544015

Remote access

In order to assist clients, Danel offers clients a “remote access” option.

In order to enable Danel’s service division to remotely access and control computers, clients should download the TeamViewer software.



Click here to download TeamViewer – please follow the instructions on the screen to install the software safely.

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